Ah, the dreaded “small talk”! Learning scripts to use for small regular transactions isn’t hard (e.g. waiting for coffee to brew or cashier transactions, as described in this post).
It’s the chit-chatting with coworkers and strangers that’s hard.
I like this page because it gives concrete details on how to successfully initiate and participate in chit-chat — not just a bunch of fluffy vagueness. People who understand the fluffy vagueness already know how to chit-chat!
“How to Break Through Small Talk and Turn Strangers into Friends”